Shipping

Thank you for shopping with us. We take great care in preparing every order and aim to provide a reliable delivery service wherever you are in the world.

Order Processing

• Orders are processed Monday to Friday (excluding UK public holidays).
• Orders placed will normally be dispatched on the next working day.
• During busy periods, launches or sales, dispatch may take slightly longer. If there is a significant delay, we will contact you as soon as possible.

UK Delivery

We offer secure tracked delivery throughout the United Kingdom.

Estimated delivery times:

• Standard Delivery: 2–4 working days
• Express Delivery (where available): 1–2 working days

Shipping costs are calculated at checkout based on your selected delivery option.

International Delivery

We are pleased to ship worldwide.

International delivery times vary depending on the destination and local customs procedures, but typical delivery estimates are:

• Europe: 3–10 working days
• North America: 5–10 working days
• Rest of the World: 5–15 working days

All international shipping costs are calculated at checkout.

Please note that delivery estimates are provided as a guide only and cannot be guaranteed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT or other local charges once they arrive in the destination country.

These charges are the responsibility of the customer. We have no control over these fees and cannot predict what they may be. We recommend checking with your local customs authority before placing an order.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Delivery Delays

While we work with trusted delivery partners, delays can occasionally occur due to weather, customs processing, industrial action or other circumstances outside our control. We cannot accept responsibility for delays once an order has been handed to the courier.

Incorrect Addresses

Please ensure your delivery address is correct before completing your order.

If an incorrect address has been provided and your parcel is returned to us, we will contact you to arrange re-delivery. Any additional shipping costs may be the responsibility of the customer.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and the items.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will work with the courier to investigate.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer service team. We are always happy to help.

Once your order ships, you will receive a tracking link by email. You can also check status from your account.

Occasion wear - not eligible for a refund.

In Store purchase: It is vital that you show the paper receipt for your item to be eligible for return.

 Items must be returned unused in perfect condition with all labels attached.

Refunds need to be made within 14 days of the purchase date.

Exchanges needs to be made within 28 days of the purchase date.

Shoes must to be returned in their box.

Sale items can only be exchanged within 28 days. 

Damaged items are sold as seen and are not eligible for any exchange.

Full return policy can be found here

We accept major credit and debit cards, Shop Pay, Apple Pay, and Google Pay at checkout.